GeekVapo’s Lost or Damaged Items Policy

Introduction

Welcome to GeekVapo, where we are committed to providing you with the best vaporizer experience. We understand that sometimes things don’t go as planned, and this policy is designed to address concerns about lost or damaged items during shipping.

Lost Items

1. Reporting Lost Items: If your order has not arrived within the expected delivery time, please notify us immediately. We consider an item lost if it hasn’t arrived within 30 days from the shipping date.
2. Investigation Process: We will conduct a thorough investigation with the shipping carrier to determine the status of your package.
3. Resolution: If we determine that the item is indeed lost, we will offer a choice of a full refund or a replacement at no additional cost.

Damaged Items

1. Reporting Damaged Items: In the unfortunate event that your item arrives damaged, please contact us within 7 days of receiving the item with photographic evidence of the damage.
2. Evaluation: We will evaluate the damage. In some cases, we may require the item to be sent back to us for further assessment.
3. Resolution: If the item is confirmed to be damaged, we will offer a choice of a full refund, a replacement, or a repair if feasible.

Exclusions

Please note that our Lost or Damaged Items Policy does not cover:

• Damage due to normal wear and tear or misuse.
• Issues reported after 7 days of the confirmed delivery date.

Contact Information

For any inquiries or to report a lost or damaged item, please contact our customer service team at [email protected]

Conclusion

At GeekVapo, we strive to ensure that your experience with us is smooth and satisfactory. We appreciate your business and your understanding of our Lost or Damaged Items Policy.